Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@cosmocity.co. Please note that returns will need to be accepted before you can initiate a return. Items sent back to us without first requesting a return will not be accepted. 

Shipping costs are to be borne by the sender for returning the item. The sender is to provide a tracking number with the returned item.

You can always contact us for any return question at support@cosmocity.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. CosmoCity reserves the right to request video or photo evidence for investigation and filing purposes. Refusal to this request will deem any refund or return invalid.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards, and free gifts with purchase items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cosmocity.co.

Cancellation Policy
You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.

Incorrect/Incomplete Addresses
A store processing fee of $5 USD only will be imposed if the shipping address is incorrect or incomplete. Once the order is returned to us, the customer will have the two choices:

1. Request a refund on the order
2. Request to resend the order

In which both scenarios, the store processing fee will be imposed.

Customs Delay/3rd Party Logistics Delay
CosmoCity is not responsible for delays caused by customs, postal services, or other third parties. Please note that international orders may experience delays due to customs processing, which are outside of our control. Delivery time frames are only estimates on past shipments. These policies are governed by the laws of United States of America, Wyoming.