FAQ

• Orders usually ship within 48 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 
  
• Orders that are under pre-order, will be shipped according to the selected shipping type.

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.   

You can expect your order to arrive within 7 to 9 business days if you are located in the US/UK. For full shipping timings please visit our shipping info. Standard shipping is free for all orders.

Standard shipping is free on all orders. We do not offer express shipping, of self-collection at the moment.

• Yes you can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: support@cosmocity.co

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout. 

A store processing fee of $5 USD only will be imposed if the shipping address provided by the customer is incorrect or incomplete. Once the order is returned to us, the customer will have the two choices:

1. Request a refund on the order
2. Request to resend the order

In which both scenarios, the store processing fee will be imposed.

• If your order isn’t delivered within 20 days, please contact us and we can launch an investigation.

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your order on our tracking page.

Our company is indeed a USA-owned business, with our LLC registered in Wyoming.

To keep our prices competitive, we utilize a global logistic strategy to ship orders directly from our warehouse in China.

This approach allows us to streamline our operations and deliver products efficiently to our customers around the world. As we are a small team, we do not have enough workers to pack and fulfill orders.

Rest assured, we will ensure you receive the best possible service and quality.

Occasionally, the delivery status may be updated early, causing your package to be marked as "delivered" even if it hasn't arrived yet.

Rest assured, it is on its way to the address you selected and should arrive soon.

Note that some carriers deliver as late as 10 pm.

If your tracking information shows the package as delivered but you haven't received it, please:

• Check if someone else at your address has accepted it.
• Look around the delivery location; the package might have been left with a neighbor.

If you still can't find it, contact support@cosmocity.co, and we will assist you in locating your package.